On August 13, 2024, the Telecom Regulatory Authority of India (TRAI) issued a directive intensifying the enforcement of its 2018 regulation aimed at curbing unsolicited commercial communications from privately acquired numbers. The original regulation, issued on July 19, 2018 (Regulation 6 of 2018), mandates that service providers develop a system to detect, identify, and take action against unregistered commercial communicators as specified in Chapter II, Section 5, Clause 9. Additionally, Section 15 of Chapter V requires access providers to potentially develop codes of practice in collaboration with other providers to support these functions. The directive also reinforces the establishment of a complaint and redressal mechanism, known as the Customer Complaint Registration Facility (CCRF), enabling customers to report unauthorized commercial calls. Furthermore, it outlines a comprehensive approach for identifying and penalizing the sources of spam calls, including the blocking and potential termination of services to these entities for up to two years, with provisions for an appeal process by the affected parties.
Unfulfilled Promises: The Stunted Impact of Virtual Network Operators on India’s Telecom Ambitions
Two days ago, i.e on 13th Sept 2024, the Telecom Regulatory Authority of India (TRAI) released new recommendations regarding Virtual Network...
